Last Updated: September 20, 2025
1. Introduction Welcome to SGExamPaper (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.sgexampaper.com (the “Site”), and use our services.
This policy is prepared in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”). By using our Site, you consent to the data practices described in this policy.
2. What Information We Collect We may collect personal data about you in the following ways:
a) Information You Provide to Us:
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For Customers (Buying Papers):
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Account Information: Your name, email address, and password when you create an account.
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Order Information: Your shipping address and contact number for the delivery of physical products.
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Payment Information: Your payment details are processed directly by our secure third-party payment gateways (e.g., Stripe, PayPal). We do not store your full credit card information on our servers.
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For Contributors (Selling Papers):
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Contact & Identity Information: Your name, email address, and contact number.
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Submission Details: Information about the papers you are selling, which may include your school name.
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Payment Details: Your bank account number or PayNow details for us to make payment to you.
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b) Information Collected Automatically:
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Log and Usage Data: Like most websites, we may automatically collect information such as your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
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Cookies: We use cookies to enhance your experience, such as keeping you logged in and remembering items in your cart. You can control the use of cookies at the individual browser level.
3. How We Use Your Information We use the information we collect for the following purposes:
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To Provide Our Services: To create and manage your account, process your orders, deliver products, and process payments.
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To Communicate with You: To send order confirmations, shipping notifications, respond to your inquiries, and contact you about Content you have submitted for sale.
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To Improve Our Site: To understand how users interact with our Site and to improve its functionality and user experience.
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For Marketing Purposes: With your consent, we may send you emails about new products, promotions, and offers. You can opt-out of these communications at any time.
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To Comply with Legal Obligations: To meet legal, regulatory, and compliance requirements.
4. How We Share Your Information We do not sell your personal data. We may share your information with third parties only in the following situations:
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Service Providers: We share information with trusted third-party companies that help us operate our business, such as payment processors, delivery and courier services, and website hosting providers. These providers are given only the information necessary to perform their specific services.
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Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request from a public authority.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred.
5. Data Security We implement reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, use, or disclosure. This includes the use of Secure Socket Layer (SSL) technology to encrypt data transmission. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
6. Data Retention We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. When your data is no longer needed, we will take reasonable steps to securely delete or anonymize it.
7. Your Rights Under the PDPA You have certain rights regarding your personal data:
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Right to Access: You have the right to request a copy of the personal data we hold about you.
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Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
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Right to Withdraw Consent: You may withdraw your consent for the collection, use, and disclosure of your personal data at any time by contacting us. Please note that withdrawing consent may affect our ability to provide you with certain services.
To exercise these rights, please contact our Data Protection Officer at the email address below.
8. Data Protection Officer (DPO) We have appointed a Data Protection Officer to oversee our compliance with the PDPA. If you have any questions about this Privacy Policy or our data protection practices, please contact them.
9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this policy periodically.
10. Contact Us If you have any questions or concerns, please contact our Data Protection Officer at: hello@sgexampaper.com
